Remote Support Service Plan
Secure and private remote support for verified local clients.
Why a Support Plan
We operate a private remote access environment (DISNet™) with a scoped support tunnel (DISecureLink™) and our own remote service infrastructure. Access is restricted to enrolled clients and managed devices.
The plan funds the secure operation of this environment: provisioning, monitoring, updates, audits, and capacity reserved for clients. Ensuring help is fast, private, and reliable when you need it.
New to our services? Contact us.
Technical Approach
Private Infrastructure
Remote access services live on our private network and are not exposed to the public internet.
Scoped Access
The support tunnel is limited to approved service routes; normal browsing stays on your regular connection.
Layered Protection
Session encryption runs inside the private tunnel for defense in depth.
Least-Privilege Control
Access is consent-based and limited to enrolled devices; enrollment and revocation are handled per device.
Network Isolation
Segmented zones with default-deny rules; only explicit service paths are allowed.
Operational Hardening
Ongoing monitoring, maintenance, and updates performed by our team.
What Is Included
- Priority scheduling for common issues
- Access control options: unattended or on-demand
- Encrypted remote sessions with screen sharing and clipboard support
- DIS Connect™ for launching and managing sessions (not required)
- Access for up to 14* enrolled devices (see options) (subscription members)
- Reduced labor rates for most remote services (subscription members)
- After-hours support for urgent problems (subscription members)
Who Is Eligible
Clients in Ocala, Belleview, The Villages, and nearby areas.
Each device must be enrolled locally. No open enrollment or remote setup for non-local clients.
See our security awareness resources.
Tiered Support Options
Our Remote Support Plan is flexible, with tiers based on how you prefer to connect:
Tier 1
Fully Asynchronous Remote Support
We can connect without you being present once devices are enrolled and permissions are set. Perfect for updates, maintenance, and non-urgent fixes.
✓ Unattended access
✓ After-hours support
✓ Automated maintenance
Tier 2
Client-Initiated Support
You will be present to start sessions and enter any necessary credentials. Great for hands-on support and training sessions.
✓ On-demand sessions
✓ Full control
✓ Live interaction
Both tiers available as: Subscription (includes member benefits, discounts, and after-hours priority) or Pay-As-You-Go (standard rates, one device limit, no member discounts).
View Remote Services
Explore all our remote service offerings for local clients, including troubleshooting, maintenance, security assessments, and more.
View Remote ServicesReady to Enroll
Get Started with Remote Support
Initial on-site setup and enrollment are included at no additional cost* when you join the Remote Support Plan.
Request Remote Setup* Within our local service area (Ocala, Belleview, The Villages).
Need Coverage for More Devices?
Our Remote Support Plan includes up to 14 enrolled devices. This is plenty for most homes and small offices. If you have a larger setup, we can extend coverage with custom device limits and access tiers.
Expanded plans are tailored to your needs, with any additional setup or service costs discussed up front, no surprises.
Let's talk about your requirements and design a plan that fits.
Frequently Asked Questions
Do you require a VPN?
No. DISecureLink routes only support traffic with split tunneling. Regular browsing stays on your normal connection.
Can you access my devices at any time?
Access is consent-based. You choose unattended or on-demand. Permissions are scoped per device.
Is my data visible to third parties?
Sessions are encrypted. We do not sell or share client data. Access is limited to verified technicians.
Can non-local clients enroll?
No. Enrollment requires on-site verification in our service area.