Remote Support Service Plan
Secure, private remote support for verified local clients.
- Encrypted sessions
- Consent-based access
- Local enrollment
Why a Support Plan
We operate a private remote access environment (DISNet™) with a scoped support tunnel (DISecureLink™) and our own remote service infrastructure. Access is restricted to enrolled clients and managed devices.
The plan funds the secure operation of this environment: provisioning, monitoring, updates, audits, and capacity reserved for clients. Ensuring help is fast, private, and reliable when you need it.
New to our services? Contact us.
Technical Approach
- Private infrastructure: Remote access services live on our private network and are not exposed to the public internet.
- Scoped access: The support tunnel is limited to approved service routes; normal browsing stays on your regular connection.
- Layered protection: Session encryption runs inside the private tunnel for defense in depth.
- Least-privilege control: Access is consent-based and limited to enrolled devices; enrollment and revocation are handled per device.
- Network isolation: Segmented zones with default-deny rules; only explicit service paths are allowed.
- Operational hardening: Ongoing monitoring, maintenance, and updates performed by our team.
What Is Included
- Priority scheduling for common issues
- Access control options: unattended or on-demand
- Encrypted remote sessions with screen sharing and clipboard support
- DIS Connect™ for launching and managing sessions (not required)
- Access for up to 14* enrolled devices (see options) (subscription members)
- Reduced labor rates for most remote services (subscription members)
- After-hours support for urgent problems (subscription members)
Who Is Eligible
Clients in Ocala, Belleview, The Villages, and nearby areas.
Each device must be enrolled locally. No open enrollment or remote setup for non-local clients.
See our security awareness resources.
Tiered Support Options
Our Remote Support Plan is flexible, with tiers based on how you prefer to connect:
- Tier 1 - Fully asynchronous remote support. We can connect without you being present once devices are enrolled and permissions are set.
- Tier 2 - Client initiated support. You will be present to start sessions and enter any necessary credentials.
Each tier is available as a subscription or on a pay as you go basis.
Subscription members receive plan benefits like discounted labor and after-hours priority. Pay as you go uses standard rates, does not include member discounts, and is limited to one device per customer.
View Remote Services
Explore all our remote service offerings for local clients, including troubleshooting, maintenance, and more.
Ready to Enroll
Initial on-site setup and enrollment are included at no additional cost* when you join the Remote Support Plan.
* Within our local service area.
Need Coverage for More Devices?
Our Remote Support Plan includes up to 14 enrolled devices. This is plenty for most homes and small offices. If you have a larger setup, we can extend coverage with custom device limits and access tiers.
Expanded plans are tailored to your needs, with any additional setup or service costs discussed up front, no surprises.
Let's talk about your requirements and design a plan that fits.
FAQ
Do you require a VPN?
No. DISecureLink routes only support traffic with split tunneling. Regular browsing stays on your normal connection.
Can you access my devices at any time?
Access is consent-based. You choose unattended or on-demand. Permissions are scoped per device.
Is my data visible to third parties?
Sessions are encrypted. We do not sell or share client data. Access is limited to verified technicians.
Can non-local clients enroll?
No. Enrollment requires on-site verification in our service area.