Remote Support Plan
Get secure follow-up support on enrolled devices after an in-person setup visit. Choose client-initiated or authorized unattended access.
Why Use a Support Plan
Remote access needs a secure connection, an enrolled device, and clear permissions. The plan provides that foundation so approved follow-up work can happen without another on-site visit.
Plan fees cover device enrollment, secure access infrastructure, maintenance, and support capacity reserved for plan clients.
How Remote Access Is Protected
Private Infrastructure
Remote support services run on private company infrastructure and are not open directly to the public internet.
Scoped Access
DISecureLink routes only approved support traffic. Normal browsing stays on your regular connection.
Layered Protection
Remote sessions are encrypted inside the private support connection.
Device-Level Access Control
Access is limited to enrolled devices and the permissions selected for each device. Authorization can be revoked.
Restricted Network Paths
Default-deny network rules block traffic except for approved support services.
Maintained Systems
We monitor, patch, and maintain the systems used to provide remote support.
What Is Included
- Priority scheduling for supported remote issues
- Encrypted remote sessions under the selected access option
- Client-initiated or authorized unattended support, depending on the plan
- Enrollment and secure setup for approved devices
- Reduced remote labor rates for subscription members
- After-hours support for urgent issues when available
Who Is Eligible
This plan is available to clients in Ocala, Belleview, The Villages, and nearby communities. Enrollment includes in-person client and device verification before remote support is available.
Remote Access Options
Choose how remote sessions can start on each enrolled device:
Tier 1
Authorized Unattended Access
After enrollment and authorization, we can connect without you starting each session. This option fits scheduled maintenance, updates, and approved non-urgent work.
✓ Authorized unattended access
✓ Scheduled or after-hours work when available
✓ Automated maintenance when included
Tier 2
Client-Initiated Access
You start each session and remain available to enter credentials or answer questions. This option fits live troubleshooting and guided support.
✓ You start each session
✓ Credentials stay with you
✓ Live interaction
Both access options are available as: Subscription plans include member rates and priority benefits. Pay-As-You-Go uses standard rates, covers one enrolled device, and does not include member discounts.
View Remote Services
Enrolled clients can use remote sessions for software troubleshooting, malware cleanup, security assessments, and privacy settings. Training and tutoring are booked separately and do not require the plan.
View Remote ServicesEnroll in the Remote Support Plan
Start with an In-Person Setup
We verify the client, enroll approved devices, and configure the selected access option during a local setup visit.
Request Plan EnrollmentAvailable within our local service area: Ocala, Belleview, and The Villages.
Need Coverage for More Devices?
The standard Remote Support Plan covers up to 14 enrolled devices. If you need more, we can define custom device limits and access options.
We explain any additional setup, plan, or service costs before enrollment.
Frequently Asked Questions
Do you require a VPN?
No. DISecureLink uses split tunneling, so only approved support traffic enters the support network. Normal browsing stays on your regular connection.
Can you access my devices at any time?
That depends on the selected access option. Client-initiated access starts when you request a session. Unattended access is limited to enrolled devices that you authorize and can be revoked.
Is my data visible to third parties?
Remote sessions are encrypted and limited to authorized technicians. We do not sell or share client data.
Can non-local clients enroll?
No. Enrollment requires an in-person setup visit within our Central Florida service area.