Remote Support Service Plan
Private remote support for verified local clients who want faster follow-up help without giving up control.
Why a Support Plan
We use a private remote support environment for enrolled local clients and approved devices. The point is simple: make follow-up help faster and easier without turning remote access into a free-for-all.
The plan covers the secure setup behind that access, including enrollment, provisioning, upkeep, and support capacity reserved for plan clients.
Technical Approach
Private Infrastructure
Remote access services live on our private network and are not exposed to the public internet.
Scoped Access
The support tunnel is limited to approved service routes; normal browsing stays on your regular connection.
Layered Protection
Session encryption runs inside the private tunnel for defense in depth.
Least-Privilege Control
Access is consent-based and limited to enrolled devices; enrollment and revocation are handled per device.
Network Isolation
Segmented zones with default-deny rules; only explicit service paths are allowed.
Operational Hardening
Ongoing monitoring, maintenance, and updates performed by our team.
What Is Included
- Priority scheduling for common remote issues
- Secure remote sessions with consent-based access
- On-demand or unattended support options, depending on the plan
- Enrollment for approved devices
- Lower remote labor rates for subscription members
- After-hours help for urgent issues, where available
Who Is Eligible
This plan is for local clients in Ocala, Belleview, The Villages, and nearby areas. Devices must be enrolled locally before remote support is available.
Tiered Support Options
Our Remote Support Plan is flexible, with tiers based on how you prefer to connect:
Tier 1
Fully Asynchronous Remote Support
We can connect without you being present once devices are enrolled and permissions are set. Perfect for updates, maintenance, and non-urgent fixes.
✓ Unattended access
✓ After-hours support
✓ Automated maintenance
Tier 2
Client-Initiated Support
You will be present to start sessions and enter any necessary credentials. Great for hands-on support and training sessions.
✓ On-demand sessions
✓ Full control
✓ Live interaction
Both tiers available as: Subscription (includes member benefits, discounts, and after-hours priority) or Pay-As-You-Go (standard rates, one device limit, no member discounts).
View Remote Services
Once enrolled, you can use remote sessions for troubleshooting, malware cleanup, guided training, and selected security or privacy work.
View Remote ServicesReady to Enroll
Get Started with Remote Support
Initial on-site setup and device enrollment are handled locally as part of getting the plan in place.
Request Remote Setup* Within our local service area (Ocala, Belleview, The Villages).
Need Coverage for More Devices?
Our Remote Support Plan includes up to 14 enrolled devices. This is plenty for most homes and small offices. If you have a larger setup, we can extend coverage with custom device limits and access tiers.
Expanded plans are tailored to your needs, with any additional setup or service costs discussed up front, no surprises.
Let's talk about your requirements and design a plan that fits.
Frequently Asked Questions
Do you require a VPN?
No. DISecureLink routes only support traffic with split tunneling. Regular browsing stays on your normal connection.
Can you access my devices at any time?
Access is consent-based. You choose unattended or on-demand. Permissions are scoped per device.
Is my data visible to third parties?
Sessions are encrypted. We do not sell or share client data. Access is limited to verified technicians.
Can non-local clients enroll?
No. Enrollment requires on-site verification in our service area.